Welcome to Chavah Gems website!
Please read these Terms of Sale (“Terms and Conditions of Sale”) before making an online purchase from the Chavah Gems website, WWW.CHAVAHGEMS.COM (the “Site”).
By accessing this Site, or purchasing items through our Site, you agree to be bound by these Terms of Sale. If you do not agree to all the terms and conditions outlined in these Terms of Sale, please do not purchase from this Site.
We reserve the right to change or modify our Terms of Sale at any time and our sole discretion. If we make changes to these Terms of Sale, we will post those amended Terms of Sale to our Site and revise the “Last Updated” date above. We encourage you to review these Terms of Sale before making any purchase through the Site to allow you to understand the terms and conditions that apply to your purchase.
TRANSACTIONS PRICING & AVAILABILITY
If an item that you are interested in purchasing is not listed on the Site or listed as “Out of Stock,” it may become available within a few days. Please check back frequently for updates and new arrivals. You may also inquire about customer services at 800-409-8489 or via email at Info@ChavahGems.com.
You are responsible for any sales, use, duty, or other governmental taxes or fees (“Taxes”) due associated with items purchased through the Site. We will collect applicable Taxes if we determine we have a duty to collect such Taxes.
You agree to represent and warrant authorization to use the designated payment method and authorize us (or our third-party payment processor) to charge your payment method for the total amount of your order (including any applicable taxes and other charges). If the payment method cannot be verified, is invalid, or is otherwise not acceptable, your order may be suspended or canceled. You must resolve any problem we encounter to proceed with your order.
SHIPPING AND HANDLING
You agree to pay any applicable shipping and handling charges shown at the time you make a purchase. Due to the use of third-party mail carriers and company promotions/specials, we reserve the right to increase, decrease, add or eliminate shipping and handling charges. However, we will provide you the total shipping cost before you complete your purchase. Any delivery dates or times shown as part of the checkout process are estimates only and are not guaranteed. Risk of loss or damage to an item passes to you upon delivery of the item to your specified delivery location.
Please note: We do not ship outside of the United States of America.
RETURNS, EXCHANGES, AND REFUNDS
Our goal is complete customer satisfaction. If for any reason you are not satisfied with an item you purchased through the Site, you may return such item. All items returned must be unaltered, unworn and in a saleable condition within 30 days, for a full refund.
In addition, all returned items must include the original packaging in good condition and all associated tags. Please note that used items are not eligible for return unless such items are defective. Some exclusions may apply.
Any transactions made in person at conventions, fairs, markets, and popups must be returned within 10 business days of purchase and must include your sales receipt.
We will pay the return shipping costs for items received in error or exchanges only.
You may elect to:
1. Exchange the item for another item available for purchase through the site.
2. Receive a refund in the amount you paid for the item.
To return or exchange a purchased item, simply request and complete the “RETURN MERCHANDISE” form.
Please ship your return item(s) to:
Attn: Customer Service
7401 Crenshaw Blvd, #211
Los Angeles, CA 90045
Refunds are processed within 3-5 business days from receipt of the RETURN MERCHANDISE FORM and returned item(s). Please allow an additional 10 business days for your bank to post payment.
Please note that we will issue all refunds to the original form of payment, except cash purchases. A company check will be used to issue refunds for cash purchases.
- If the correct price of an item is found to be lower than our stated price, we will charge you the lower amount when your order is shipped.
- If the correct price of an item is found to be higher than our stated price, we will, at our discretion, contact you for instructions before shipping. If we are unable to contact you after 15 days, we may cancel your order and notify you of such cancellation.
DISCLAIMERS & LIMITATION OF LIABILITY
The materials contained in the products offered for sale or advertised on the Site are provided “as described” and “as available’ without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
You understand and agree that, to the fullest extent permitted by applicable law, Chavah Gems and its owner, officers, directors, agents, partners, and employees will not be liable to you under any theory of liability—whether based in contract, tort, negligence or otherwise—for any indirect, consequential, incidental, or special damages or lost profits that may be incurred by you, arising out of or in any way connected to these Terms of Sale or the use of, or inability to use, any items purchased through the Site, including, without limitation, any damages caused by or resulting from reliance by you on any information or items obtained from us, whether or not Chavah Gems has been advised or should have been aware of the possibility of any such losses. You understand and agree that, to the fullest extent permitted by applicable law, Chavah Gems and Owner total liability in connection with the items purchased through the Site and these Terms of Sale will not exceed the amount you actually paid to Chavah Gems for such items purchased.
All content and materials on the Site, such as text, graphics, logos, button icons, images, audio clips, and software, is owned, controlled or licensed by ChavahGems and its owner and protected by the U.S. and international copyright laws. Permission is granted to electronically copy and print hard copy portions of the Site for the sole purpose of placing an order on the Site or using the Site as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content of the Site, is strictly prohibited.
These Terms of Sale and your purchase of items through the Site will be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles. You hereby irrevocably consent to the authority and venue of the federal and state courts located in California with respect to any dispute related to these Terms of Sale or your purchase of an item through the Site that is not subject to arbitration under these Terms of Sale.
If any provision of this agreement is determined to be unlawful, void, or unenforceable, the remaining provisions of the agreement will continue to be fully valid, binding, and enforceable.
If you have any questions regarding these Terms of Sale or to request a Return Merchandise form please contact us at Info@ChavahGems.com or write to:
8726 S. Sepulveda Blvd, D631
Los Angeles, CA 90045