Chavah Gem’s Privacy Policy


Thank you for accessing (“Site”). Chavah Gems respects your privacy and takes your online safety seriously and want you to know about the policies we have in place to protect your personal information.

In order to provide you with the best products, efficient customer service, and timely updates, we record a variety of information. Our privacy policy below explains our privacy practices and the choices you can make about the way your information is collected and used. This Privacy Policy applies only to this website. We are not responsible for the content or privacy practices on any website other than to which this Site links or that links to this Site.

How does collect information about me?

We collect information from Site users in several different ways, with the goal of providing an efficient, enjoyable shopping experience. We can use your personal information to:

      • Record and quickly bring up information you’ve given previously
      • Respond to your order inquiries
      • Create content that is relevant to you
      • Notify you of our new information, products, and services

 Registration and Ordering: To process an order, all customers must fill out an online order form with personal information, including but not limited to, your name, shipping and billing address(es), phone number, email address, and credit card number. In addition, we ask for your country of residence and/or your organization’s country of operation, so that we can comply with applicable laws and regulations. This information is used for billing, order processing, and internal marketing as well as to communicate with you about your order and our site.

 Email Addresses: Several locations on the Site allow you to enter your email address for the purposes of registering for our free and informative newsletter, promotional notices, and notification of new products. Any participation in our promotional contests organized by Chavah Gems is completely voluntary and requires participants contact information so that we can notify winners and award prizes. We may post the names and cities of contest winners on our Site and social media sites.  Your email address will be kept private and not sold to third parties.

 Product Reviews: For verification purposes, we ask for an email address with the submission of all product reviews. Your email address will be kept private, but your user name will be visible to other users. All other personal information or comments that you choose to submit as part of the review will also be available to other visitors to the site. If you leave a review, the review and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. Visitor’s comments may be processed through an automated spam detection service.

 Site Registrants: Users that register on our website can see, edit, or delete their personal information at any time (except they cannot change their username). Users must contact the Site administrator to identify and edit that information.

 Cookies: Cookies are messages that web servers pass to your web browser that are stored as text files on your computer’s hard drive when you visit Internet sites. The cookie technology is used for authentication of website users, session tracking as also for maintaining information about the users. Most browsers accept cookies by default. Setting your browser to refuse cookies or removing them from your hard drive may prevent you from using parts of this site.

When you log in, we will set up cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you leave a comment/review on our site you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.  This site’s cookies do not and cannot infiltrate a user’s hard drive to gather any confidential information.  They are used to:

      • recognize users and user access privileges
      • track site usage
      • record your browsing activity and purchases

How does Chavah Gems use my personal information?

We use your personal information to process your order and provide you with customer service. We may use your personal information internally to collect general information about visitors to our sites, optimize site content and layout, improve our outreach, and market our services and products.

We will use your personal information to communicate with you about your orders and your user experience. All customers must provide an email address to allow communication with Chavah regarding orders placed. We do not sell or otherwise disclose your personal or financial information to anyone, except in the following specific situations:

Third-party service providers: Like most online retailers, we sometimes use third-party service providers to perform specific functions on our behalf. Any information disclosed to them is solely to help in their provision of service. For example, we provide your name, shipping address, email and phone number to partners such as UPS in order to guarantee delivery of your orders, and we may use relevant customer information in order to monitor the quality of the third party’s service.

Similarly, we must provide your credit card number to financial services organizations such as credit card processors and issuers in order to process payments. We protect all submissions of your credit card number for authorization with state-of-the-art data encryption. (More on this below in the Data Security section.)

Legal requirement to disclose information: We may be required to display information if subpoenaed, served with a court order or requested by law-enforcement officials conducting investigations, or if we are otherwise required by law to display such information. We will also release personal information when necessary to protect our legal rights or enforce our Terms of Use and other agreements. For example, we may share information to reduce the risk of fraud, or to prevent fraud by users who attempt the act of fraud or other illegal activity on our Site.

How does Chavah secure information collected about me?

This Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, such as:

      1. Safeguarding all financial transactions done through this site with Secure Sockets Layer (“SSL”) encryption
      2. Granting only employees who are providing specific service access to your personal information
      3. Working only with third-party service providers who we believe adequately secure all computer hardware.

We have taken all of the necessary precautions to safeguard your personal information.  However, please note that 100% security does not presently exist anywhere, online or offline.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

How to Manage Your Account Information

You may do the following:

      • Correct or update your personal information, log in to My Accounts, and edit details in the account details section.
      • Stop receiving emails to your email address by following the unsubscribe link at the bottom of the email and select the option appropriate for you.
      • Disable your account to prevent any future purchases through that account
        • Phone: (800) 409-8489
        • Email:
        • Mail: 8726 S. Sepulveda Blvd., #D631, Los Angeles, CA 90045

 Privacy Policy Updates

To keep you informed of what information we collect, use, and display, we will post any changes or updates to this Privacy Policy on this Site and encourage you to review this Privacy Policy from time to time. Please contact us with any questions about the Privacy Policy.

Your Rights

We take reasonable steps to ensure that your personal data is accurate, complete, and up to date. You have the right to access, correct, or delete the personal data that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal data. You have the right to receive your personal data in a structured and standard format. You may lodge a complaint with the competent data protection authority regarding the processing of your personal data.

To protect the privacy and the security of your personal data, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all the personal data that we maintain.

You may contact us to exercise your rights. We will respond to your request in a reasonable timeframe, typically less than 5 business days.

The risk of loss for all items purchased via the Chavah Site passes to the User upon delivery of the item to the UPS carrier.


Our products and services are marketed for adults or with the consent of adults. Individuals under the age of 18 (“Minors”) are not permitted to use Chavah Gems website without the supervision of a parent or legal guardian. Furthermore, we do not knowingly collect or solicit personal information from children under the age of 18 or knowingly allow such persons to register for an online account or to post personal information on our websites. Should we learn that someone under the age of 18 has provided any personal information to or on any of the Chavah Gems websites, we will remove that information as quickly as possible.


Termination Rights: Chavah Gems may issue a warning, temporarily suspend, indefinitely suspend or terminate any User’s right to use or access all or any part of the Chavah Site including any account thereon, without notice, for any reason in Chavah Gem’s sole discretion, including, without limitation, violation of the Terms of Use.


Account Password: Every User that has an account on the Chavah Site is responsible for (i) keeping his or her account password confidential and secured; (ii) avoiding unauthorized access to such User’s computer or other devices; and (iii) keeping the contact information associated with that account current. User acknowledges that it is necessary to keep the e-mail address associated with his or her account current because although the User may be able to log into his or her Chavah Gems account using an old e-mail address, such User will not receive messages from Chavah Gems about his or her orders and inquiries or other matters.

Account Security: User accepts full responsibility for all activities that occur within such User’s Chavah Gems account or within the Chavah Site interactive community, whether or not authorized by the User.

User-Created Content

Chavah Gems assumes no responsibility for ongoing monitoring of the Site or for removal or editing of any User Created Content, even after receiving notice. Chavah Gems assumes no liability for any action or inaction with respect to conduct, communication, or User Created Content within the Chavah Gems Community. You are responsible for your interactions with other Users.

User Uploads:  Users may upload content that is not subject to any copyright or other proprietary rights restrictions. You may not upload, embed, post, e-mail, transmit or otherwise make available any material that infringes any copyright, patent, trademark, trade secret or other proprietary rights of any person or entity without the consent of the copyright owner.

Content Submission:  Submission of User Created Content within the Site or Chavah Gems Community, Users automatically grant Chavah Gems royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, publish, translate, sublicense, copy, modify, delete, enhance and distribute the User Created Content in whole or in part to incorporate such User Created Content in other works in any form, media, or technology.


User agrees to indemnify, defend and hold Chavah Gems (and its affiliates, employees, contractors, agents, suppliers, and partners) harmless from any and all claims, suits, actions, losses, costs, damages, and any other liabilities, including reasonable attorneys’ fees, brought by any third party due to or arising out of:

      • User’s use of the Chavah or Chavah Gems Site
      • User’s use of Chavah Gems Products
      • Any alleged breach or violation of the Terms of Use
      • User’s violation of any law or the rights of a third party

Chavah Gems reserves the right, at User’s expense, to assume the exclusive defense and control of any matter for which such User is required to indemnify Chavah Gems, and User agrees to cooperate with Chavah Gems defense of such matter. This defense and indemnification obligation is intended to extend to the fullest extent permitted by law and will survive the Terms of Use and your use of the


The Site is created and controlled by Chavah Gems in the State of California. The laws of the State of California will govern the Terms of Use, without giving effect to any principles of conflicts of laws.

Dispute Resolution: Any claim that arises out of the Terms of Use, the Site or any Chavah Gems products shall be resolved through binding arbitration conducted by telephone, online or based solely upon written submissions where no in-person appearance is required. In such cases, the arbitration shall be administered by the American Arbitration Association under its Commercial Arbitration Rules (including, without limitation, the Supplementary Procedures for Consumer-Related Disputes, if applicable), and judgment on the award rendered by the arbitrator(s) may be entered in any California court having jurisdiction thereof.

Option to Litigate:  Chavah Gem’s Option to Litigate. Alternatively, at Chavah Gem’s sole option, a Claim (including Claims for injunctive or other equitable relief) may be settled by a court of competent jurisdiction located in Los Angeles, California. No Consolidation. Any Claim shall be arbitrated or litigated, as the case may be, on an individual basis and shall not be consolidated with any Claim of any other party whether through class action proceedings, class arbitration proceedings, or otherwise.

Disputes Between Users. You are solely responsible for your interactions with other Users. Chavah Gems reserves the right but has no obligation, to become involved in any way with disputes between you and other Users.

Jury Trial Waiver: Each of the parties hereby knowingly, voluntarily and intentionally waives any right it may have to a trial by jury in respect of any litigation (including, but not limited to, any claims, counterclaims, cross-claims, or third-party claims) arising out of, under or in connection with these Terms of Use.


These terms were last revised on October 4, 2019